Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Indianapolis! We're seeking passionate individuals to provide exceptional support to our local community during evening hours. This full-time role offers competitive pay, comprehensive benefits, and a supportive work environment. Our hiring event is your chance to start a rewarding career in customer service with a company that values your growth and well-being. Apply now and become part of our dedicated team serving Indianapolis residents!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Indianapolis customers
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Maintain compliance with company policies and regulatory standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a night shift environment
- Proficient with CRM software and MS Office Suite
- Passion for helping local Indianapolis community members
- Flexible schedule availability including weekends
- Positive attitude and resilience in high-pressure situations