Job Description
Join our award-winning customer support team in Raleigh, NC and become the voice of innovation! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional experiences while our global clients sleep. Enjoy premium benefits including health insurance, 401(k) matching, and paid training. Work in our modern downtown office with flexible scheduling options and career growth pathways into leadership or technical roles. Immediate start available – apply today!
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and efficiency
- Resolve technical inquiries using Salesforce and Zendesk platforms
- Document interactions in CRM systems with 95%+ accuracy
- Collaborate with global teams on complex case escalations
- Maintain 98% customer satisfaction metrics through personalized solutions
- Participate in monthly training sessions for product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency in typing (40+ WPM) and MS Office Suite
- Available for flexible night shifts (11 PM - 7 AM)
- Strong problem-solving and conflict resolution abilities
- Basic technical troubleshooting knowledge for software/hardware