Job Description
Join Detroit Support Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! We're seeking empathetic and dedicated professionals to deliver exceptional remote support during evening hours. This full-time work-from-home role offers the flexibility to thrive professionally while making a real impact on customer satisfaction. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment. If you're a night owl with a passion for helping others, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using troubleshooting techniques and CRM systems
- Document interactions accurately in customer databases and maintain detailed records
- Meet key performance metrics including call quality, resolution rates, and response times
- Collaborate with cross-functional teams to escalate complex issues and improve processes
- Participate in ongoing training to enhance product knowledge and service skills
- Uphold company standards for data security and confidentiality protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or call center environments
- Exceptional verbal/written communication and active listening skills
- Proficient in multitasking and managing time-sensitive tasks independently
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet connection and quiet home office space
- Ability to work flexible night shifts (e.g., 7 PM - 7 AM EST)
- Experience with Zendesk, Salesforce, or similar CRM platforms