Job Description
Join our award-winning customer service team in Raleigh, NC and become the voice of our brand! We're seeking dedicated night shift professionals to deliver exceptional support while our customers rest. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly environment. Immediate start available for motivated individuals ready to make a difference.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems and maintain accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvement opportunities
- Adhere to compliance protocols and security standards
- Participate in continuous training programs
Qualifications
- 1+ years customer service experience in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication skills and emotional intelligence
- Ability to work independently during night shift hours (11 PM - 7 AM)
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with accuracy