Job Description
Join our dynamic team as a Night Shift Customer Service Representative at Fresno Customer Service Hub! We're seeking passionate individuals to deliver exceptional support during evening hours while enjoying competitive pay, comprehensive benefits, and a supportive work environment. This full-time role offers stability, growth opportunities, and the chance to make a real impact in our community.
Our company values work-life balance, professional development, and employee recognition. As a key member of our customer support team, you'll gain valuable experience in conflict resolution, communication, and problem-solving while working alongside dedicated professionals in a modern, state-of-the-art facility.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system and follow established protocols
- Collaborate with team members to address escalated issues and improve service quality
- Meet or exceed performance metrics including call resolution times and quality standards
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements for night shift operations
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a call center or support role
- Strong problem-solving abilities and conflict resolution skills
- Excellent verbal/written communication skills with clear articulation
- Ability to work independently and as part of a team during night hours
- Proficient with Microsoft Office and CRM software
- Flexibility to adapt to changing schedules and priorities
- Must pass background check and drug screening