Job Description
Join our award-winning team as a Night Shift Customer Service Representative and launch your career with industry-leading paid training! We're seeking empathetic professionals to deliver exceptional support during evening hours (10 PM - 6 AM) for our Philadelphia-based clients. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. No experience required – we provide all training needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting SLAs
- Collaborate with cross-functional teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for call volume and customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Ability to thrive in night shift schedule (10 PM - 6 AM)
- Proficiency with multitasking and digital tools
- Customer service experience a plus but not required
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our downtown Philadelphia office