Job Description
Join our dynamic team at LocalCare Solutions as a Night Shift Customer Service Representative! We're hosting a special hiring event for motivated individuals ready to deliver exceptional support to our local community. This role offers competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. If you're a night owl with a passion for helping others, apply now to secure your spot at our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex cases and ensure timely resolutions
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction scores
- Contribute to process improvement initiatives through feedback and data analysis
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a BPO or retail environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency in multitasking and navigating multiple software systems simultaneously
- Ability to remain calm and solution-focused during high-pressure situations
- Availability to work flexible night shifts (10 PM - 6 AM) including weekends
- Basic typing skills (35+ WPM) and familiarity with Microsoft Office suite
- Valid driver's license and reliable transportation for in-person hiring event