Job Description
Join our dynamic team as a Night Shift Customer Service Representative in the heart of Los Angeles! We're seeking dedicated professionals to deliver exceptional support to our diverse clientele during evening hours. This full-time role offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. Enjoy a supportive environment with growth opportunities while serving our vibrant local community.
At Global Solutions Inc., we value your expertise and commitment. You'll be the frontline voice of our brand, ensuring every customer interaction exceeds expectations. With flexible scheduling and a focus on work-life balance, this position is perfect for night owls seeking stability and impact. Apply now to launch your career in customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product concerns, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT, resolution time, and first-call resolution
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training to stay updated on products/policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional communication skills (verbal/written) in English
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software (Salesforce preferred) and MS Office
- Ability to work independently during night shift (10 PM - 6 AM)
- Customer-focused mindset with patience and resilience
- Typing speed of 40+ WPM with accuracy