Job Description
Join our award-winning customer service team in Atlanta and launch your career with paid training! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support while enjoying competitive pay and comprehensive benefits. No experience required – we'll provide all the training you need to succeed in this dynamic role.
As a cornerstone of our operations, you'll handle inbound/outbound communications, resolve inquiries efficiently, and contribute to our industry-leading customer satisfaction metrics. This overnight position (11 PM - 7 AM) offers premium shift differentials and a supportive team environment focused on your growth.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve complex billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Collaborate with escalation teams for unresolved issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during night shifts
- Basic computer proficiency (MS Office, CRM systems)
- Empathetic approach with customer-focused mindset
- Reliable transportation for overnight shifts