Job Description
Join our award-winning customer service team in Jacksonville and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. Enjoy flexible scheduling, competitive pay, and comprehensive training. This is your opportunity to grow professionally while making a difference in customers' lives.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product-related questions using knowledge bases
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B environment
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with high accuracy
- Passion for problem-solving and customer advocacy