Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Louisville, KY! We're seeking empathetic professionals to deliver exceptional support from home while building meaningful connections with our valued clients. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment—all while advancing your career in the heart of Kentucky's thriving business community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve complex issues efficiently
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficient with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Excellent verbal/written communication and active listening skills
- Ability to work independently with minimal supervision
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office environment