Job Description
Join our award-winning customer service team as a Night Shift Representative! We're seeking dedicated professionals to deliver exceptional support during evening hours while our clients rest. This immediate-start position offers competitive pay, comprehensive training, and career advancement opportunities in San Diego's vibrant business district. If you thrive in dynamic environments and prioritize customer satisfaction, this role is your gateway to professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and maintain call logs
- Collaborate with day teams to ensure seamless customer experience
- Meet/exceed productivity metrics while maintaining service quality
- Participate in monthly performance reviews and training sessions
Qualifications
- 1+ years customer service or call center experience
- High school diploma or equivalent; college preferred
- Excellent verbal/written communication skills
- Proficient with CRM tools (Salesforce preferred)
- Ability to work independently during night shift hours
- Strong problem-solving and conflict resolution abilities
- Available to work flexible schedule including weekends