Job Description
Join our award-winning team at Coastal Connect Solutions as a Night Shift Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our Long Beach community through paid training programs. Enjoy competitive pay, flexible scheduling, and career advancement opportunities while working in a dynamic 24/7 support environment. No prior experience required – we invest in your growth!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet performance metrics for call quality and resolution times
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work independently in a night shift environment
- Basic computer proficiency with typing speed of 35+ WPM
- Customer service orientation with problem-solving mindset
- Reliable transportation to our Long Beach facility