Job Description
Join our dynamic customer service team in Los Angeles and become the voice of excellence for our valued clients. This night shift position offers immediate start for dedicated professionals seeking a rewarding career in customer support. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment that values your growth.
What We Offer:
• Competitive salary + performance bonuses
• Health, dental, and vision insurance
• Paid training and career advancement opportunities
• 401(k) with company match
• Night shift differential pay
• Modern downtown office with amenities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM software and internal resources
- Document interactions accurately in our customer database for quality assurance
- Collaborate with team members to improve service processes and customer satisfaction
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Exceptional communication and conflict resolution skills
- Ability to work independently during night shift (10 PM - 6 AM)
- Proficient with CRM systems and Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Reliable transportation to downtown LA location