Job Description
Join our award-winning team as a Night Shift Customer Service Representative in the heart of Los Angeles! We're seeking passionate individuals to deliver exceptional support to our local clients during evening hours. This is your chance to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and immediate start opportunities. Enjoy a modern workspace with flexible scheduling and growth potential into leadership roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document all interactions in our CRM system with 100% accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvement opportunities
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced, high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating night shifts (10 PM - 6 AM)