Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support from home while serving clients across North America. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic virtual environment.
As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our industry-leading satisfaction metrics. Our cutting-edge tech stack and supportive culture ensure you have all resources needed to thrive.
Responsibilities
- Handle high-volume inbound/outbound customer calls, chats, and emails during night shifts
- Resolve billing, technical, and account inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time, CSAT, and first-contact resolution
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in remote or call center environment
- Excellent verbal/written communication and active listening skills
- Proficient with CRM software (Salesforce experience preferred)
- Ability to troubleshoot technical issues independently
- High-speed home internet and quiet workspace required
- Flexible availability for rotating night shifts (10 PM - 6 AM CT)
- High school diploma or equivalent; college degree preferred