Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Atlanta! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. This role is perfect for night owls looking to build a rewarding career in customer service without prior experience.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (paid training available)
- Strong problem-solving and communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with Microsoft Office and CRM software
- Positive attitude and resilience in high-pressure situations