Job Description
Join ConnectSphere Solutions as a Night Shift Customer Service Representative in Kansas City, MO! We're offering paid training programs to launch your career in our dynamic call center environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive team atmosphere. Our 24/5 operations ensure work-life balance with consistent schedules. Apply today and start your journey toward professional growth!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency with typing speed of 35+ WPM
- Customer service experience preferred but not required
- Pass background check and drug screening
- Reliable transportation to our Kansas City facility