Job Description
Join our dynamic team at Oakland Customer Solutions Hub, where we're revolutionizing local customer experiences! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional support to our Oakland community. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture that values growth and recognition. Plus: Attend our exclusive Georgia Hiring Event for career advancement opportunities! Apply now to be part of something extraordinary.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Oakland residents with empathy and efficiency
- Resolve billing, account, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex cases
- Participate in bi-weekly training sessions to enhance product knowledge
- Support community outreach initiatives during weekend shifts
- Meet/exceed customer satisfaction metrics (CSAT >95%)
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail/telecom
- Proficiency in CRM platforms (Salesforce/Zoho) and Microsoft Office
- Exceptional active listening and conflict resolution skills
- Weekend availability (Sat/Sun 8am-6pm) with weekday flexibility
- Bilingual English/Spanish speakers highly desired
- Ability to multitask in fast-paced environments
- Valid California driver's license for occasional off-site events