Job Description
Join our award-winning customer service team at ConnectCare Solutions! We're seeking energetic Weekend Call Center Agents to deliver exceptional support to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Charlotte's thriving Uptown district. No experience required – we provide paid training and career advancement opportunities. Apply today and start your journey with us immediately!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with team members to improve service quality
- Adhere to HIPAA/FERPA compliance protocols
- Participate in monthly training sessions and coaching
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 40+ WPM with 98% accuracy
- Proficiency with Windows OS and basic software
- Reliable transportation to downtown Charlotte
- Flexible availability for weekend shifts (Sat/Sun 8am-8pm)
- Positive attitude and problem-solving mindset