Job Description
Join our award-winning customer service team as a Night Shift Representative! We're seeking dedicated professionals to provide exceptional support during evening hours. Enjoy comprehensive paid training, competitive pay, and career advancement opportunities in Oakland's thriving business district. Perfect for night owls seeking stable employment with growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution targets
- Maintain deep product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and tech proficiency
- Excellent verbal/written communication skills
- Ability to thrive in night shift environment (10 PM - 6 AM)
- Problem-solving mindset with attention to detail
- Relevant industry certifications (e.g., CXPA) a plus