Job Description
Join Houston Tech Solutions as a Night Shift Customer Service Representative and become the voice of innovation! We're hosting a hiring event for dedicated professionals ready to deliver exceptional customer experiences while our city sleeps. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Why join us? Flexible scheduling, career growth opportunities, and the chance to work with cutting-edge technology—all while making a real impact on customer satisfaction. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product questions using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to escalate complex customer issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in a BPO or tech environment
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently during night shift hours (10 PM - 6 AM)
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening