Job Description
Join our award-winning team as a Night Shift Customer Service Representative in sunny San Diego! We're seeking dedicated professionals to deliver exceptional support while our clients sleep. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. This immediate-start opportunity offers career growth and flexible scheduling for work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in high-volume contact centers
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Ability to work independently in a fast-paced night shift environment
- Experience with Salesforce or similar CRM platforms preferred
- High school diploma or equivalent; college degree a plus
- Must be available for flexible scheduling including weekends/holidays