Job Description
Join our award-winning team as a Night Shift Customer Service Representative at GlobalConnect Solutions! We're seeking empathetic professionals to deliver exceptional customer experiences during our overnight operations (10 PM - 6 AM). Enjoy competitive pay, comprehensive benefits, and a supportive remote-first culture. Perfect for night owls seeking career growth in a dynamic environment. Immediate start available!
What We Offer:
• $22-$28/hour + performance bonuses
• Full benefits package (medical/dental/vision)
• Paid training & career development
• Remote work flexibility
• 401(k) with company match
Responsibilities
- Resolve customer inquiries via phone, email, and chat during overnight hours
- Document interactions using Salesforce CRM with 98% accuracy
- Collaborate with global teams to resolve escalated issues
- Meet/exceed 25+ calls/hour and 95% customer satisfaction targets
- Identify process improvements and share with leadership
- Maintain strict confidentiality of customer data
Qualifications
- 1+ years customer service experience
- Availability for 10 PM - 6 AM shifts (Pacific Time)
- Proficiency with CRM software (Salesforce/Zendesk)
- Minimum 40 WPM typing speed
- Exceptional problem-solving skills
- Ability to work independently in remote environment
- High school diploma or equivalent