Job Description
Are you looking for a new opportunity that offers flexibility and immediate impact? Apex Support Solutions is currently hiring dedicated Night Shift Customer Service Representatives to join our high-performing team in Virginia. We pride ourselves on delivering exceptional support to our clients and are looking for individuals who thrive in a fast-paced environment.
Why Join Us?
- Immediate Start: Don't wait for weeks to begin your career.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Night Shift Premium: Enjoy higher pay rates and a quieter work environment.
- Benefits Package: Comprehensive health, dental, and vision insurance available after 90 days.
Whether you are based in Virginia or open to relocation to our Colorado Springs hub, we are ready to welcome you to a culture that values hard work, integrity, and professional growth.
Responsibilities
- Handle a high volume of inbound and outbound calls with a focus on customer satisfaction and issue resolution.
- Assist customers with inquiries regarding products, services, billing, and account management.
- Maintain accurate and detailed records of all customer interactions and transactions within the CRM system.
- Adhere to established call scripts and quality assurance guidelines to ensure brand consistency.
- Identify and escalate complex issues to the appropriate department or supervisor for resolution.
- Collaborate with team members to improve processes and share best practices for night shift operations.
Qualifications
- High school diploma or GED is required.
- Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM or 12:00 AM - 8:00 AM).
- Proficient computer skills with a typing speed of 40+ WPM.
- Strong verbal communication skills and the ability to explain complex topics simply.
- Previous experience in a call center, hospitality, or customer service role is preferred but not mandatory.
- Ability to work independently with minimal supervision during night shifts.