Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our valued clients. This is your chance to launch a rewarding career with a company that invests in its people. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience? No problem—we provide paid training. Apply today and start your journey tomorrow!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with empathy and professionalism
- Resolve billing inquiries, technical issues, and product concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with team leads to escalate complex issues when needed
- Maintain performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Support weekend shifts during peak periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (call center preferred)
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication skills
- Ability to work independently in a fast-paced environment
- Reliable transportation for night shifts (11 PM - 7 AM)
- Must pass background check and drug screening
- Basic knowledge of Microsoft Office Suite