Job Description
Join our award-winning team as a Night Shift Customer Service Representative in the vibrant city of New Orleans! We're seeking dynamic professionals to deliver exceptional customer experiences during overnight hours. This immediate-start opportunity offers competitive pay, comprehensive training, and career growth potential in a supportive environment. Work remotely from home with state-of-the-art technology while serving diverse clients across multiple industries. Perfect for night owls seeking flexible schedules with full-time benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficient in multitasking and typing (40+ WPM)
- Strong problem-solving abilities with attention to detail
- Comfortable working independently during overnight shifts (10 PM - 6 AM)
- Experience with Salesforce, Zendesk, or similar CRM platforms
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet and quiet home workspace