Job Description
Are you looking for a rewarding career in Nashville, TN? We are currently seeking motivated individuals to join our dynamic team as Night Shift Customer Service Representatives. This is an Immediate Start opportunity for candidates ready to hit the ground running.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier service during evening hours. We offer a competitive pay structure, flexible schedules, and a supportive work environment.
Responsibilities
- Handle incoming customer inquiries via phone and email with a focus on resolution and satisfaction.
- Manage high call volumes efficiently while maintaining a professional demeanor.
- Document all customer interactions accurately in our CRM system.
- Resolve complaints and issues in a timely manner, escalating complex cases when necessary.
- Follow established scripts and guidelines to ensure brand consistency.
- Collaborate with team leads to improve service quality and operational efficiency.
Qualifications
- High School Diploma or equivalent required.
- Previous experience in a call center or customer service environment is a plus but not mandatory.
- Excellent verbal communication skills and a clear speaking voice.
- Ability to work night shifts (e.g., 5:00 PM - 2:00 AM) on a full-time basis.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable transportation to and from the office.