Job Description
Launch your career with our comprehensive paid training program! We're seeking motivated Customer Service Representatives in Jacksonville, FL to join our award-winning team. Enjoy weekly pay, growth opportunities, and a supportive environment while helping customers thrive.
Why Join Us?
- PAID 6-week training program ($15/hour during training)
- Weekly paychecks – no more waiting!
- Comprehensive benefits package (Day 1 eligibility)
- Clear career advancement path
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system with 99% accuracy
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex issue escalation
- Proactively identify upsell/cross-sell opportunities
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (paid training available for entry-level)
- Exceptional verbal/written communication skills
- Proficient in MS Office and CRM platforms
- Type 40+ WPM with 95% accuracy
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset