Job Description
Join our award-winning remote support team as a Full-Time Chat Support Specialist! We're seeking passionate communicators to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. Open to candidates in New York and Virginia.
Why You'll Love Working With Us:
- 100% remote work with home office stipend
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development budget
- Collaborative virtual team environment
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using remote troubleshooting tools
- Maintain detailed documentation in CRM systems
- Collaborate with cross-functional teams on complex issues
- Identify upsell opportunities based on customer needs
- Adhere to SLA metrics and quality standards
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service or chat support experience
- Exceptional written communication skills
- Proficiency with Zendesk/Salesforce platforms
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Availability to work rotating weekends