Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Oklahoma City! We're offering comprehensive paid training to help you succeed in this rewarding role. This position is perfect for night owls seeking career growth with competitive pay and benefits. As a key member of our support team, you'll deliver exceptional service to local customers while enjoying a collaborative work environment. No experience required – we provide all the tools you need to thrive!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex cases
- Maintain customer satisfaction metrics and service quality standards
- Support cross-functional projects during low-peak hours
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Flexibility to work nights (10 PM - 6 AM)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Willingness to complete paid training program