Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and kickstart your career with paid training! We're seeking passionate individuals to deliver exceptional service to our Texas clients while growing professionally in a supportive environment.
What We Offer:
- Comprehensive paid training program (4 weeks)
- Competitive hourly wage + performance bonuses
- Full-time benefits package (health/dental/vision)
- Clear career advancement path
- Modern Austin workspace with flexible scheduling
Whether you're a recent graduate or career changer, our training equips you with tools to succeed in customer service, technical support, and client relationship management. Apply today and become part of our mission to deliver outstanding local service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Process orders, returns, and service requests accurately
- Update customer records in CRM system with precision
- Collaborate with team to maintain service quality standards
- Identify upsell opportunities to enhance client experience
- Participate in weekly training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills and active listening ability
- Basic computer proficiency with MS Office suite
- Problem-solving mindset with attention to detail
- Ability to work flexible hours (including weekends)
- Positive attitude and conflict resolution skills
- No prior experience required – training provided!
- Must pass background check and drug screening