Job Description
Join Oklahoma's fastest-growing customer service team! ConnectCare Solutions is urgently hiring motivated Customer Service Representatives for our Oklahoma City call center. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Be part of a dynamic team supporting Fortune 500 clients while advancing your career in a supportive, growth-oriented environment. Apply today – positions fill fast!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries and technical issues through multi-channel support
- Document interactions accurately in CRM systems while maintaining data quality
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team leads to improve service processes
- Participate in ongoing training for product knowledge enhancement
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center or customer service experience
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Type 35+ WPM with strong attention to detail
- Ability to thrive in fast-paced, metrics-driven environment
- Flexible schedule availability including evenings/weekends