Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Oklahoma City! We're seeking empathetic professionals to deliver exceptional support to our valued customers during evening hours. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a supportive environment where your skills shine. If you thrive in fast-paced settings and prioritize customer satisfaction, apply today to launch your career with us!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to escalate complex issues when necessary
- Meet/exceed performance metrics including resolution time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements and team efficiency initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Proven problem-solving abilities and emotional intelligence
- Flexibility to work nights, weekends, and holidays as required
- Valid Oklahoma driver's license (if local travel needed)
- Background check and drug screen required