Job Description
Are you a dedicated professional seeking a stable career in Oklahoma City? Apex Support Solutions, a premier customer experience provider headquartered in California, is looking for a Night Shift Customer Service Representative to join our high-performing team immediately.
We are expanding our operations and are looking for passionate individuals to support our clients through the night. This role offers the flexibility of a local position with the backing of a national industry leader. If you excel under pressure and have a talent for resolving customer issues, we want to hear from you.
Why Join Us?
- Immediate Start: Begin your career journey this week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Differential: Premium pay for working night hours.
- Modern Work Environment: Collaborative culture with opportunities for growth.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails during the night shift.
- Resolve customer inquiries regarding products, services, and account status with a focus on efficiency and empathy.
- Accurately document all customer interactions, issues, and resolutions in the CRM database.
- Identify and escalate complex issues to the appropriate supervisory team or technical department.
- Maintain a high level of adherence to company scripts, policies, and quality assurance standards.
- Collaborate with the day-shift team to ensure seamless service continuity and workflow management.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or call center operations (minimum 1 year preferred).
- Must be available to work full-time night shifts, including weekends and holidays.
- Strong computer literacy and typing skills (minimum 40 WPM).
- Excellent verbal communication skills with a professional and patient demeanor.
- Ability to work independently in a remote or hybrid environment.