Job Description
Join California Connect Solutions and become part of our award-winning customer support team! We're urgently hiring passionate individuals for immediate start in our state-of-the-art Los Angeles call center. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while making a real difference in our community. No experience required – we provide paid training!
Why choose us?
- Competitive hourly wages + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holiday pay
- 401(k) with company match
- Free parking and public transport allowance
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ WPM
- Proficient with basic computer applications
- Customer service mindset (patience & problem-solving)
- Flexible schedule availability (including weekends)
- Must pass background check & drug screening
- Authorized to work in the US