Job Description
Are you looking for a stable career in customer service with paid training?
We are currently hiring Night Shift Customer Service Representatives to join our dynamic team in North Carolina. If you are a problem-solver with a passion for helping people, we want to hear from you. We offer comprehensive paid training to get you up to speed quickly, regardless of your background.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Paid Training Program: No experience required? No problem. We provide full training.
- Night Shift Schedule: Work during the hours that suit your lifestyle.
- Benefits Package: Medical, dental, and vision insurance available.
- Career Growth: Opportunities for advancement within the company.
Don't miss this opportunity to advance your career in a supportive and professional environment.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues efficiently and professionally.
- Process orders, returns, and account updates accurately.
- Document all customer interactions and account status changes in our CRM system.
- Maintain a deep knowledge of company products and policies to provide accurate information.
- Meet daily and monthly performance metrics and quality assurance standards.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus, but not mandatory.
- Must be available to work night shifts, including weekends and holidays.
- Strong computer literacy and typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to remain calm and professional in high-pressure situations.