Job Description
Join Apex Solutions Group as a Night Shift Customer Service Representative and become the voice of our valued customers from the comfort of your home office. We're seeking dedicated professionals to deliver exceptional support during evening hours, ensuring seamless experiences across multiple channels. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment while making a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and product inquiries using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues when needed
- Meet/exceed performance metrics including first-call resolution and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or contact center settings
- Exceptional written/verbal communication skills and active listening abilities
- Proficiency with CRM platforms (Salesforce) and MS Office Suite
- Ability to work independently with minimal supervision in a home office environment
- Strong problem-solving skills and patience during high-pressure situations
- Reliable high-speed internet and quiet workspace