Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued customers! We're seeking empathetic professionals to deliver exceptional support from the comfort of your Virginia Beach home. Enjoy competitive pay, comprehensive benefits, and a supportive remote team environment. This role is perfect for night owls who thrive in fast-paced settings and want to make a real difference in customer experiences.
Why Join Us? Flexible scheduling, performance bonuses, career advancement opportunities, and a company culture that values work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Collaborate with cross-functional teams to escalate complex issues
- Proactively identify process improvement opportunities
- Maintain thorough knowledge of products/services and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience, preferably in remote settings
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Proficient with CRM software and MS Office Suite
- Reliable high-speed internet and quiet home office space
- Ability to work independently with minimal supervision
- Available to work flexible night shifts (10 PM - 6 AM EST)