Job Description
Are you a dedicated problem-solver looking for a stable career with a top-tier company? Apex Support Solutions is currently seeking highly motivated individuals to join our team as Night Shift Customer Service Representatives.
While we have a strong presence in San Antonio, TX, we are expanding our remote workforce to include talent across the United States, including candidates in Florida and beyond. This is a fully Work From Home position that offers the flexibility of remote work with the competitive pay and benefits of a leading call center.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Schedules: Primarily night shifts (various start times) with full-time availability.
- Remote Work: Work from the comfort of your home office.
- Benefits Package: Medical, dental, vision, and 401(k) options.
We pride ourselves on providing exceptional support to our clients and our community. If you are ready to take the next step in your career, apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls during night shifts with a focus on customer satisfaction and retention.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify opportunities to upsell products or services where appropriate.
- Collaborate with team leads and other departments to ensure complex issues are escalated and resolved properly.
- Adhere to all company call scripts, policies, and quality assurance standards.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, call center, or retail environments.
- Must be available to work Night Shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Reliable high-speed internet connection and a quiet home workspace.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and computer navigation.
- Strong verbal communication skills and the ability to de-escalate tense situations.