Job Description
Launch Your Career with Comprehensive Paid Training!
We are seeking motivated individuals to join our growing Customer Service team in Detroit. No prior experience is required—we provide full, paid training to equip you with the skills you need to excel. If you are a quick learner, a great communicator, and ready to start a long-term career in a supportive environment, we want you on our team.
As a Customer Service Representative, you will play a crucial role in maintaining our company's reputation for excellence by providing top-tier support to our clients.
Responsibilities
- Answer and manage high volumes of incoming and outgoing calls with a professional, empathetic, and solution-oriented attitude.
- Resolve customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction.
- Process orders, returns, and service requests accurately within established timeframes.
- Enter and update customer data into CRM systems to maintain accurate records.
- Identify opportunities for upselling and cross-selling while adhering to sales targets.
- Collaborate with team leads and support staff to improve service protocols and share best practices.
Qualifications
- High School Diploma or GED is required.
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Basic computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced, high-volume call center environment.
- Strong problem-solving skills and the ability to think on your feet.
- Reliable internet connection and a quiet workspace are essential.