Job Description
Transform your career with our paid training program for Customer Service Representatives! Join Global Solutions Inc.'s dynamic night shift team in Minneapolis and gain industry expertise while earning competitive pay. No experience required – we provide comprehensive training to prepare you for success.
As a key member of our support team, you'll deliver exceptional service to diverse clients across multiple industries. Enjoy benefits like health insurance, 401(k) matching, and career advancement opportunities in a fast-paced, supportive environment.
What You'll Gain:
- Free comprehensive training program
- Competitive hourly wage with performance bonuses
- Health, dental, and vision benefits
- 401(k) with employer matching
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with team members to ensure service consistency
- Participate in ongoing skill development sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work independently and in team settings
- Basic computer proficiency (MS Office, CRM systems)
- Flexible schedule availability (night shift: 11 PM - 7 AM)
- Customer-focused mindset with problem-solving abilities
- No prior experience necessary – training provided