Job Description
Launch your customer service career with our comprehensive paid training program! Detroit Customer Solutions is seeking motivated individuals to join our award-winning team. No prior experience required – we invest in your success through 4 weeks of hands-on training covering communication techniques, CRM systems, and conflict resolution. Enjoy competitive pay, benefits, and clear career advancement opportunities. Join our diverse team in the heart of Detroit and become part of a company that values growth and employee development.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using CRM tools and documentation
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response times and resolution rates
- Identify opportunities for process improvements
- Adhere to compliance and quality standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit office
- Pass background check and drug screen
- Willingness to learn new technologies