Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! We're seeking motivated individuals in New Orleans to deliver exceptional client experiences while building valuable career skills. Enjoy flexible scheduling, competitive pay, and advancement opportunities in a supportive environment. No prior experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to enhance service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training sessions
- Maintain positive brand representation in all communications
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new systems
- Customer-focused mindset with problem-solving abilities
- Ability to work 20-25 hours per week (evening/weekend availability)
- Pass background check and drug screening
- Reliable transportation to downtown location