Job Description
Start your career in customer service with our comprehensive paid training program! We're seeking motivated individuals for full-time Customer Service Representative roles in Jacksonville, FL. No prior experience required – we'll equip you with the skills to thrive in a dynamic support environment.
What You'll Gain:
- 4-week paid training program covering systems, products, and soft skills
- Competitive hourly wage starting at $18.00
- Comprehensive benefits package (health insurance, 401k)
- Clear career advancement paths to senior roles
- Supportive team culture focused on your growth
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet performance metrics for call quality and resolution times
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Basic computer proficiency with ability to learn new systems
- Patience and empathy in customer interactions
- Reliable attendance and punctuality
- Passion for helping others and problem-solving
- No experience required – training provided