Job Description
Join our award-winning call center team in Charlotte, NC as a Part-Time Customer Service Representative! We provide comprehensive paid training and a supportive environment to help you thrive. Enjoy flexible scheduling, competitive pay, and opportunities for advancement while delivering exceptional service to our diverse client base.
Our ideal candidates are energetic communicators with a passion for helping others. No experience? No problem! Our paid training program equips you with all necessary skills. We offer a modern workspace, performance bonuses, and a team-oriented culture that values your growth.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to Charlotte office
- Flexible availability (evenings/weekends required)
- No prior experience necessary - training provided!