Job Description
Join our dynamic team at ConnectCare Solutions during our exclusive hiring event for part-time call center agents in New Orleans! We're seeking passionate individuals to deliver exceptional customer support while enjoying flexible scheduling. This is your opportunity to launch a rewarding career in customer service with competitive pay and comprehensive training.
As a call center agent, you'll be the voice of our healthcare clients, handling inquiries with professionalism and empathy. We value diversity and offer a supportive work environment where your contributions make a real difference. Apply now to secure your spot at our hiring event!
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism
- Resolve customer inquiries regarding billing, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Adhere to HIPAA compliance standards for patient data
- Collaborate with team members to improve service efficiency
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our New Orleans location
- Flexibility to work evenings/weekends (20-30 hours/week)
- Pass background check and drug screen