Job Description
Join our award-winning customer experience team in Cleveland! We're seeking dynamic Part-Time Call Center Agents to provide exceptional support to our clients. This role offers immediate start with flexible scheduling including evenings and weekends. Perfect for students, career changers, or those seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive team environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve customer satisfaction
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with Windows OS
- Reliable internet connection for remote work option