Job Description
Join CityConnect Solutions as a Part-Time Call Center Agent and launch your career in customer service with comprehensive paid training! We're seeking energetic professionals to provide exceptional support to our diverse client base in Los Angeles. Enjoy flexible schedules, competitive hourly pay, and growth opportunities within our dynamic team. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experience
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Basic computer proficiency with Windows OS
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown LA facility
- Pass background and drug screening
- No experience required – training provided