Job Description
Join our award-winning remote call center team and become a voice of excellence for San Francisco's premier healthcare provider! We're seeking passionate Part-Time Call Center Agents to deliver exceptional customer service from home. Enjoy flexible scheduling, competitive pay, and comprehensive training while supporting our community's healthcare needs. No commute, no office politics – just meaningful work that makes a difference. Apply today and start your rewarding remote career!
Responsibilities
- Handle inbound/outbound calls regarding patient inquiries, appointments, and insurance verification
- Resolve customer issues with empathy and efficiency while maintaining HIPAA compliance
- Document interactions accurately in our CRM system (Salesforce)
- Collaborate with clinical teams to coordinate patient care logistics
- Meet daily performance metrics (call volume, quality scores, resolution rates)
- Participate in ongoing training to stay updated on healthcare protocols
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Available to work evenings/weekends (20-30 hours/week)